At PrimyShop.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our refund policy below.
- Eligibility for Refunds
To be eligible for a refund, items must be returned within 15 days of the purchase date. The item must be unworn, unwashed, and in its original packaging with all tags attached. - Non-Returnable Items
Certain items are non-returnable for hygiene reasons, such as undergarments or swimwear. Please check the product description for any specific return restrictions. - How to Initiate a Return
To initiate a return, please contact our customer support at support@primyshop.com with your order number and reason for the return. We will provide you with return instructions and a return authorization. - Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or defective product). We recommend using a tracked shipping service to ensure your returned items are received. - Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company. - Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. - Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@primyshop.com. We will arrange for a replacement or refund at no additional cost to you. - Contact Us
If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support at support@primyshop.com.
Thank you for shopping with PrimyShop.com!